FAQ

Choosing a product

How do I choose the shelf depth?

Measure the widest part of the objects you plan to display and compare it with the usable depth.

Ordering and support

Ordering is currently unavailable. For an existing order or a product question, Contact us.

Shipping and returns

Where is standard shipping free?

Standard shipping is free ($0.00) for eligible addresses in the contiguous 48 states and Washington, D.C.

When will my order ship?

Our standard shipping targets are as follows. Orders are typically processed within 1–3 business days after order placement. Business days are Monday through Friday, excluding U.S. federal holidays. Estimated transit time is 4–7 business days after the carrier accepts the package. Estimated total delivery time is 5–10 business days from order placement, including order processing and transit. These are estimates, not guaranteed delivery dates. See our shipping policy.

How do I request a return?

Request a return within 30 days after delivery. Please contact us for authorization and mailing instructions. For a change-of-mind return, you pay return shipping. If the item arrives damaged, defective, or incorrect, we cover return shipping. See our return and refund policy.

When will I get my refund?

We review your refund within 5 business days after we receive and inspect the returned item. Approved refunds are issued to the original payment method. Once issued, a refund typically takes 5–10 additional business days to appear, depending on your payment provider and bank.